Privacy Policy

1. Introduction

(idle)™ ("we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, share, and safeguard information when you visit our website, use our mobile applications, or interact with our services (collectively, the "Services").

By using the Services, you consent to the practices described in this Privacy Policy. If you do not agree with this policy, please do not use the Services.

2. Information We Collect

We may collect the following categories of information:

• Account Information: When you register for an account, subscribe to a membership, or sign in through a third-party provider (such as Google), we may collect your name, email address, phone number, profile picture, timezone, and authentication details.
• Vehicle & Usage Information: We collect information about the vehicles you add to your garage, your search queries, saved projects, location preferences, and how you interact with the Services.
• Payment Information: When you purchase a subscription, our payment processor collects billing details, card information, and transaction history. We do not store complete payment card numbers on our servers.
• Device & Log Information: We may collect your IP address, browser type, operating system, device identifiers, pages viewed, referring URLs, and timestamps.
• Communications: If you contact us via email, contact forms, or support channels, we collect the content of those communications.

3. How We Use Your Information

We use the information we collect to:

• Provide, operate, maintain, and improve the Services.
• Personalize your experience, including repair suggestions based on your garage and location.
• Process transactions, manage subscriptions, and send billing notices.
• Communicate with you about your account, updates, security alerts, and support requests.
• Monitor usage, analyze trends, and improve the functionality and performance of the Services.
• Detect, prevent, and address fraud, abuse, security incidents, and technical issues.
• Comply with legal obligations and enforce our Terms of Service.

4. How We Share Your Information

We do not sell your personal information. We may share information in the following circumstances:

• Service Providers: We engage trusted third-party vendors to perform functions on our behalf, such as hosting, payment processing, email delivery, analytics, and customer support. These providers have access only to the information necessary to perform their services and are contractually obligated to protect it.
• Advertisers & Partners: We may share aggregated, de-identified information with advertisers and business partners. We do not share personal information that directly identifies you without your consent.
• Legal Compliance: We may disclose information if required by law, subpoena, court order, or other legal process, or if we believe in good faith that disclosure is necessary to protect our rights, property, or safety, or the rights, property, or safety of others.
• Business Transfers: In the event of a merger, acquisition, reorganization, or sale of assets, your information may be transferred as part of that transaction.

5. Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect your personal information from unauthorized access, use, alteration, or destruction. These measures include encryption in transit, access controls, secure authentication, and regular security reviews.

However, no method of transmission over the internet or electronic storage is completely secure. While we strive to protect your information, we cannot guarantee its absolute security. You are responsible for maintaining the confidentiality of your account credentials.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including to provide the Services, comply with legal obligations, resolve disputes, and enforce our agreements. When information is no longer needed, we securely delete or anonymize it in accordance with our retention policies.

7. Your Rights & Choices

Depending on your location, you may have certain rights regarding your personal information, including the right to:

• Access, correct, or update your account information through your profile settings.
• Request deletion of your personal data, subject to legal and contractual obligations.
• Object to or restrict certain processing activities.
• Withdraw consent where processing is based on consent.
• Export your data in a commonly used format.

To exercise these rights, contact us at hello@idle.ltd. We will respond within the timeframe required by applicable law.

8. Cookies & Tracking Technologies

We and our third-party partners use cookies, web beacons, local storage, and similar technologies to operate the Services, remember your preferences, understand usage patterns, and deliver relevant content.

You can manage cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of the Services. For advertising-related cookies, you may also use industry opt-out tools provided by the Digital Advertising Alliance or Network Advertising Initiative.

9. Children's Privacy

The Services are not intended for individuals under the age of 16 (or the applicable age of majority in your jurisdiction). We do not knowingly collect personal information from children. If we learn that we have collected personal information from a child without parental consent, we will take steps to delete that information as soon as possible.

10. Third-Party Links

The Services may contain links to third-party websites, services, or content that are not operated by us. This Privacy Policy does not apply to those third-party services. We encourage you to review the privacy policies of any third-party sites you visit.

11. International Users

The Services are operated in the United States. If you access the Services from outside the United States, your information may be transferred to, stored, and processed in the United States or other countries where our service providers operate. By using the Services, you consent to such transfers.

12. Changes to This Policy

We may update this Privacy Policy from time to time. When we make material changes, we will revise the "Last updated" date at the top of this page and may notify you via email or a notice on the Services. Your continued use of the Services after the changes take effect constitutes your acceptance of the revised policy.